I recently start using pysnow-module for automating my work at Servicedesk. My problem is that i don't know how to create Requested Items. I have managed to create new incidents and new requests, also update them. I have also succeeded in modifying Requested Items, but i'm stuck at not knowing how to turn Requests into Requested Items. I've tried following pieces of code, all starting with this s = pysnow.Client(instance='Secret domain', user='Secret-user', password='Secret') Then continuing with following tries: def new_ritm(): result = s.insert(table='sc_req_item', payload={'field1': 'value1', 'field2': 'value2'}) print(result['number']) luo_uusi_ritm() File "XXXXXXXXXXXXXXXXXX", line 51, in <module>luo_uusi_ritm() File"XXXXXXXXXXXXXXXXXX", line 47, in new_ritmresult = s.insert(table='sc_req_item', payload={'field1': 'value1', 'field2': 'value2'}) File "XXXXXXXXXXXXXXXXXX", line 90, in insert return r.insert(payload) File "XXXXXXXXXXXXXXXXXX", line 108, in insert return self._get_content(response) File "XXXXXXXXXXXXXXXXXX", line 290, in _get_contentreturn content_json['result'] KeyError: 'result' Also tried modifying REQ, insert new values: result = s.insert(table='sc_req_item', payload={'sc_req_item.request': 'REQ0994143'}) But get an error: "File "xxxxxxxxxxxxx, line 290, in _get_content return content_json['result'] KeyError: 'result' EDIT: Suggestion 1: I couldn't add the "request_params={'sysparm_display_value': 'true'})" , because it gives me an "Unexpected argument" error I entered the following code: s = pysnow.Client(instance=XXXX,user=XXXXX,password=XXXXXX) try: result = s.insert(table='sc_req_item', payload={'field1': 'value1', 'field2': 'value2'}) except pysnow.UnexpectedResponse as e: print("%s, details: %s" % (e.error_summary, e.error_details)) Which gives me an error: Traceback (most recent call last): File "XXXXXXXXXXXX", line 63, in stack_experiment() File "XXXXXXXXX", line 59, in stack_experiment result = s.insert(table='sc_req_item', payload={'field1': 'value1','field2': 'value2'}) File "XXXXXXXXXXXXX", line 90, in insert return r.insert(payload) File "XXXXXXXXXXXXX", line 108, in insert return self._get_content(response) File "XXXXXXXXXXX", line 290, in _get_content return content_json['result'] KeyError: 'result' Suggestion 2: Maybe you are confused using Client.insert instead of Request.insert I am confused about it. Should i change the starting code "s = pysnow.Client(etc."? I went to read the docs one more time and i've understood for new requests, i should use pysnow.Request, so i tried once more with: r = pysnow.Request(instance='Secret domain', user='Secret-user', password='Secret', method='POST', table='sc_req_item') try: result = r.insert(payload={'field1': 'value1', 'field2': 'value2'}) except pysnow.UnexpectedResponse as e: print("%s, details: %s" % (e.error_summary, e.error_details)) And i got an error: Traceback (most recent call last): File "xxxx", line 7, in <module> r = pysnow.Request(instance='xxxx', user='xxxx', password='xxxxx', method='POST', table='sc_req_item') File "xxxxx", line 29, in __init__ self.default_payload = kwargs.pop('default_payload') KeyError: 'default_payload' Continue reading...