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Automatically create record when mail received

Discussão em 'PSDN - Forum' iniciado por Ramon Schouten, Outubro 25, 2017.

  1. Hi there,

    I was wondering if Rollbase has a function to view a mailbox and automatically create records, based on newly received e-mails.

    We are using a Service Support application in Rollbase.
    We log all our support cases there as a record and update this record, whenever we have send a mail or had contact with the owner of the case.

    What we are trying to accomplish is that our Mailbox will be "watched" and when a new e-mail is received in this mailbox, we would like Rollbase to automatically create a record in the Service Support application (log a case).

    Kind regards,
    Ramon Schouten

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